Thank you for choosing HydroBump for your hydration journey! Our Shipping Policy is designed to provide clarity on our shipping processes and to ensure a seamless experience for our valued customers. Please take a moment to review the following information.
1. Processing Time: Orders are typically processed within 1-2 business days from the date of purchase. During peak seasons or promotional periods, processing times may be extended, but we strive to dispatch your order as quickly as possible.
2. Shipping Methods: We offer several shipping methods to cater to your needs, including standard and express shipping. The available options will be presented during the checkout process, along with associated costs.
3. Delivery Timeframes: Estimated delivery times vary based on the chosen shipping method and the destination. Please refer to the provided estimates during checkout. Keep in mind that unforeseen circumstances or external factors may cause delays.
4. Shipping Costs: Shipping costs are calculated based on the chosen shipping method and the destination. All applicable shipping fees will be displayed at checkout before completing your purchase.
5. Shipping Regions: We currently offer shipping Australia wide. For customers outside these regions, please contact our customer support for assistance.
6. Tracking Information: Once your order is shipped, you will receive a confirmation email containing tracking information. You can use this information to monitor the status and location of your package.
7. Returns and Exchanges: For information on returns and exchanges, please refer to our Return Policy. We aim to provide a hassle-free process for resolving any issues with your order.
8. Lost or Damaged Items: In the unfortunate event that your package is lost or arrives damaged, please contact our customer support immediately. We will work diligently to resolve the issue and ensure your satisfaction.
9. Shipping Restrictions: Certain products may be subject to shipping restrictions due to local regulations. Additionally, there may be limitations on shipping to certain locations. Any restrictions will be communicated during the checkout process.
10. Customer Support: If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact our customer support team on the Contact Us page or at hello@hydrobump.com.au
By making a purchase with HydroBump, you agree to and accept the terms outlined in this Shipping Policy. We appreciate your trust and look forward to serving you.
Thank you mama!
HydroBump
